Customer Contact Manager (Homeless Prevention)

Braxfield Recruitment are a leading recruitment agency working within the social housing sector. We have been appointed by a housing provider based in North London who are looking to recruit an experienced Customer Contact Team Manager on an interim contract.

This is an exciting time to join the organisation as this is a new role within a new team, therefore our client is looking for someone who is adaptable as the service will need to evolve during the implementation process and the role will sit within the Outreach Team.

As a Team Manager you will be responsible for implementing a new outreach service, providing a first point of contact for residents with housing problems through a team of Customer Contact Officers.

Customer Contact Officers will offer proactive housing advice to households who are homeless or at risk of homelessness, providing a first point of contact for residents with housing related problems.  Officers will:

• Offer a reactive service to residents contacting the service for the first time or needing one off advice or assistance.
• Offer a proactive service to residents identified as being at risk of homelessness by the Early Intervention Team.

You will provide effective leadership and specialist support to a team of Customer Contact Officers, who are responsible for managing a caseload of customers to help them prevent or relieve their homelessness and sustain their accommodation.

Other duties will include:

• Providing expert guidance on complex cases and legislation to your team and other parts of the service.
• Developing a strong network of agencies supporting people at risk of becoming homeless as part of the prevention agenda.
• Ensuring comprehensive assessment are produced, ensuring seamless service referrals to the Sustainable Housing Team.
• Providing advice and guidance to customers by responding effectively and efficiently to enquiries maintaining the highest standards of professionalism and customer care.

To be considered for this role you must have the following:

• Knowledge and experience of leading high volume, prevention focused services and solutions that maximise social inclusion from a housing perspective.
• A collaborative leadership style above to foster and develop partnership relationships to secure improved resident outcomes.
• Ability to lead strategically to deliver transformation in services whilst ensuring effective operational and financial management.
• Excellent communication skills.

Job title: Team Manager – Customer Contact

Start: ASAP

Contract: 3 months +

Rate: £28.08 PAYE - £34.99 LTD (inside IR35)

Location: Enfield

If this sounds like something you may be interested in and for more information, please submit a copy of your up to date CV.

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