Resident Liaison Officer

Braxfield Recruitment are a leading recruitment agency working within the social housing sector. We have been appointed by a housing provider based in North West London who are looking to recruit an experienced Resident Liaison Officer on a permanent contract.

As a Resident Liaison Officer, you will assist with the management of resident consultation and involvement in planned works programmes, minimising disruption to residents whilst helping to ensure the programme does not fall behind schedule and costs and remains within budget.

You will develop and deliver effective communication with residents and liaise closely with contractors to ensure the smooth running of the programmes.

Using your excellent customer service skills, you will investigate and respond to complaints and swiftly resolve and advise the resident of the outcome.

Other duties as a Resident Liaison Officer will include:

• Maintaining and monitoring systems, registers, records and databases for the storage and retrieval of data relating to the planned works contracts.
• Processing orders and invoices for the service contracts.
• Managing service requests and queries from a variety of stakeholders including residents, staff, contractors and private sector landlords.
• Carrying out home visits to ensure that tenants are fully consulted regarding options and choice of finishes and the progress of the works programme.
• Producing information for tenants on works, dealing with queries, responding to complaints, resolving queries and obtaining tenant feedback.
• Working closely with households who are refusing access to contractors and bring to the attention of management any risks in obtaining access.
• Administering compensation payments to residents in line with legal and procedural requirements.
• Carrying out visits and surveys of resident satisfaction on planned projects and prepare data for management.

To be considered for the position of Resident Liaison Officer you must have the following:

• Experience of dealing with residents in housing.
• Previous experience as a Resident Liaison Officer (desirable).
• Excellent communication skills (verbal & written).
• Full UK driver license with access to vehicle.

Job title:                              Resident Liaison Officer

Salary:                                  £28,000 - £30,500

Location:                             North West London

Benefits include: 27 days annual leave + 8 bank holidays, flexible working, competitive pension scheme, Perkbox and much more!

If this sounds like something you may be interested in and for more information, please submit a copy of your up to date CV.