Neighbourhood Officer
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| Job Type | Permanent Full Time |
| Location | Lambeth |
| Area | London, England |
| Sector | Social Housing |
| Salary | £28,200 - £31,333 |
| Start Date | ASAP |
| Advertiser | Braxfield Recruitment |
| Telephone | 020 37945925 |
| Job Ref | BC/Req/000425 |
| Job Views | 109 |
- Description
- Braxfield Recruitment are a leading recruitment agency working within the social housing sector. We have been appointed by a housing provider based in South West London, who are currently looking to recruit an experienced Neighbourhood Officer.
The successful candidate will be responsible for managing a patch of 220 – 240 properties, so excellent customer service skills are essential for this role as they will enable you to build good relationships with the residents.
These customer service skills will also be useful when coaching residents to identify where they want to get to in life. This will help you to design a better support service which will empower tenants who reside, including vulnerable women and older tenants.
You will be responsible for utilising resources within the local neighbourhood, speaking with residents and sometimes having difficult life skills conversations, that will enable them to make more informed choices in their lives.
Other duties will include:- Managing void properties and tenancy fraud. Minimising losses from void properties by managing the process and actively working with colleagues to minimise the void period.
- Managing and responding to customer complaints.
- When required, you will support the women with referrals and application forms, signposting them to external services such as local authority, social services, local OT etc, monitoring the progress and liaising with appropriate agencies to ensure identified needs are met.
- Monitoring and managing arrears and preparing and presenting cases in courts regarding Breaches of Tenancy and evictions.
- Responding and reporting any ASB cases.
- Reporting repairs to properties and estate areas, chasing up operatives on any outstanding works.
To be considered for this role you must have the following:
- Previous experience working as a Neighbourhood Officer.
- Excellent customer service skills.
- Experience of tenancy management, voids & lettings and ASB.
- Experience preparing and presenting cases to Court for breach of tenancy including DIY possession procedures.
- Experience of effective management of rent arrears.
Our client has asked for a female housing officer, due to the residents being vulnerable women.
If this sound like something you may be interested in and for more information, please submit a copy of your up to date CV.
Thank you for taking the time to read this advert.
